Exchange and Return Policy
At Girards Saudi Arabia, your satisfaction is our priority. We are committed to providing genuine products and excellent service, and we realize that there are situations that may require exchanges or returns. Below is our policy to ensure a smooth and safe shopping experience.
First: Return or exchange conditions
A return or exchange request will be accepted in the following cases:
The product arrives damaged or with a manufacturing defect.
Receiving a different product from the original order.
Defective product packaging or lack of demand.
Refunds or exchanges are not possible in the following cases:
Open or use the product.
More than 7 days have passed since the request was received.
Cosmetic or skincare products that have been opened for health and safety reasons.
Second: Return and exchange period
A return or exchange request is available within 7 days of receipt.
The product must be in its original condition, unused, and in the same packaging in which it was received.
III: Steps for a refund or exchange
Contact us via email: [email protected] or through the contact form on the website.
Provide us with the order number and clear photos of the product (in case of damage or error).
The application will be reviewed and contacted within 2-3 business days.
IV: Shipping fees
If the fault is on our side (damage, wrong product), we are responsible for the full shipping fee.
In case of a return at the customer’s request, shipping charges will be deducted from the refund amount.
Fifth: How to get a refund
Refunds are made to the same payment method used within 7 to 14 business days after the request is approved.
In case of cash on delivery, the wire transfer is done after coordination with the customer.
To connect
For any return or exchange inquiries, contact us via
E-mail: [email protected]
or via the “Contact Us” form on the website
